Return & Exchange Policy

Return Policy for Fatafat Sewa

At Fatafat Sewa, customer satisfaction is our top priority. We strive to provide high-quality products and excellent service. However, if you are not completely satisfied with your purchase, our return policy ensures a hassle-free process.

1. Eligibility for Returns:

1. Items must be returned within 7 days of receipt.
2. Products should be unused, undamaged, and in their original packaging with all tags and accessories.
3. Certain items such as liquor, perishable goods (e.g., cakes, beverages), and personalized products are non-returnable.

2. Return Process:

1. Contact our customer support at 015917074 or via email at [email protected] within the eligible period.
2. Provide your order number and reason for the return.
3. Our team will guide you through the return process and provide a return authorization code.

3. Return Shipping:

1. Customers are responsible for return shipping costs unless the product is defective or incorrect.
2. We recommend using a trackable shipping method to ensure safe delivery.

4. Refunds:

1. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
2. Approved refunds will be processed within 7-10 business days to the original payment method.
3. For items purchased through EMI, refunds will be processed as per the bank’s policies.

5. Exchanges:

1. Exchanges are allowed for defective or damaged items only.
2. Contact customer support within 7 days of receiving the product to request an exchange.

6. Non-Returnable Items:

1. Liquor and perishable goods.
2. Personalized or custom-made items.
3. Items purchased during clearance or special sales (unless defective).

7. Contact Information:

For any return or exchange queries, please contact us at:

Phone: 015917074

Email:[email protected]

We appreciate your understanding and cooperation in making your shopping experience with Fatafat Sewa enjoyable and worry-free.