Privacy Policy

Last updated August 21, 2023

This privacy notice for Fatafat Sewa Private Limited (doing business as Fatafat Sewa) ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://www.fatafatsewa.com, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@fatafatsewa.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.

TABLE OF CONTENT

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. DO WE COLLECT INFORMATION FROM MINORS?
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. CONTROLS FOR DO-NOT-TRACK FEATURES
12. DO WE MAKE UPDATES TO THIS NOTICE?
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names
• phone numbers
• email address
• mailing address
• passwords
• billing address
• debit/credit card numbers

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• financial data

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Esewa and Khalti. You may find their privacy notice link(s) here: Esewa and Khalti

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
• To administer prize draws and competitions. We may process your information to administer prize draws and competitions.
• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We use certain Google Maps Platform APIs to retrieve certain information when you make location-specific requests. This includes: Delivery address; and other similar information. A full list of what we use information for can be found in this section and in the previous section titled "HOW DO WE PROCESS YOUR INFORMATION?". We obtain and store on your device ("cache") your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document. The Google Maps Platform APIs that we use store and access cookies and other information on your devices.
• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice/Policy.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In short:If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In short:We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@fatafatsewa.com.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In short: You may review, change, or terminate your account at any time.

Withdrawing with your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us by at:

Fatafat Sewa Private Limited

Sitapaila Road-4, Kathmandu

Kathmandu, Bagmati, Nepal

info@fatafatsewa.com

गोपनीयता नीति

अन्तिम अपडेट: अगस्त 21, 2023

यो गोपनीयता सूचना Fatafat Sewa Private Limited (व्यापारिक नाम Fatafat Sewa) ("हामी," "हाम्रो," वा "हाम्रो") द्वारा प्रदान गरिएको हो र यसले तपाईंको जानकारीको कसरि र किन सङ्ग्रह, भण्डारण, प्रयोग, र/वा साझेदारी (जसलाई "प्रसंस्करण" भनिन्छ) गर्ने बारेमा वर्णन गर्दछ, जब तपाईं हाम्रो सेवाहरू (जस्तै हाम्रो वेबसाइट https://www.fatafatsewa.com) मा जानुहुन्छ वा हाम्रो अन्य सेवाहरू प्रयोग गर्नुहुन्छ। कृपया यस गोपनीयता नीतिलाई ध्यानपूर्वक पढ्नुहोस्। यसले तपाईंको व्यक्तिगत जानकारीको सुरक्षा कसरी गरिन्छ भन्ने बारेमा महत्त्वपूर्ण जानकारी प्रदान गर्दछ। यस गोपनीयता नीति लागू गर्नका लागि हामीले "हामी," "हाम्रो," र "हाम्रो" जस्ता शब्दहरू प्रयोग गरेका छौं।

यदि तपाईंलाई यस गोपनीयता नीति बारे कुनै प्रश्न वा चिन्ता छ भने, कृपया हामीलाई info@fatafatsewa.com मा सम्पर्क गर्नुहोस्।

1. हामी के प्रकारको व्यक्तिगत जानकारी सङ्ग्रह गर्छौं?

हामी तपाईंको व्यक्तिगत जानकारीको प्रसंस्करण गर्छौं, जब तपाईं हाम्रो सेवाहरू प्रयोग गर्नुहुन्छ, जस्तै हाम्रो वेबसाइटमा जानुहुन्छ, खाता सिर्जना गर्नुहुन्छ, हाम्रो ग्राहक समर्थनसँग सम्पर्क गर्नुहुन्छ, वा हामीसँग कुनै अन्य प्रकारको कारोबार गर्नुहुन्छ। यस अन्तर्गत तपाईंको जानकारीका प्रकारहरू समावेश छन्:

• संपर्क जानकारी: तपाईंको नाम, इमेल ठेगाना, फोन नम्बर, र ठेगाना।
• भुक्तानी जानकारी: क्रेडिट कार्ड वा डेबिट कार्ड विवरण, बैंक खाता नम्बर, बिलिङ ठेगाना, आदि।
• अन्य जानकारी: तपाईंको खाता सिर्जना गर्ने, सर्भिसहरू प्रयोग गर्ने, वा तपाईंको लेन-देनको इतिहासको बारेमा विवरण।
• वेबसाइट ट्रैकिंग जानकारी: कुकिज, आईपी ठेगाना, ब्राउजर प्रकार, भौगोलिक स्थान, आदि।

2. हामी तपाईंको जानकारीलाई कसरि प्रयोग गर्छौं?

हामी तपाईंको जानकारीलाई विभिन्न उद्देश्यका लागि प्रयोग गर्छौं, जसमध्ये केही यसप्रकार छन्:

• तपाईंलाई हाम्रो सेवाहरू प्रदान गर्न र व्यवस्थापन गर्न।
• तपाईंको अर्डर पूरा गर्न र तपाईंलाई उत्पाद वा सेवा समर्पण गर्न।
• हाम्रो सेवामा सुधार ल्याउन र तपाईंलाई विज्ञापन र प्रचारका उद्देश्यमा हाम्रो सम्पर्क जानकारी प्रयोग गर्न।
• तपाईंलाई नयाँ सुविधाहरू, प्रमोशन्स, र विशेष प्रस्तावहरूको बारेमा जानकारी दिनु।
• कानूनी दायित्वहरू पूरा गर्न, जस्तै कर र वित्तीय रेकर्डहरू राख्नु।

3. हामी कहिल्यै र कस्ता पक्षसँग तपाईंको व्यक्तिगत जानकारी साझा गर्छौं?

हामी तपाईंको व्यक्तिगत जानकारीलाई निम्नलिखित तेस्रो पक्षहरूसँग साझा गर्न सक्छौं:

• सेवा प्रदायकहरू: हामीका सेवा प्रदायक जसले हाम्रो लागि कार्यहरू (जस्तै भुक्तानी प्रोसेसिङ, डेलिभरी, ग्राहक समर्थन) गर्छन्।
• कानूनी आवश्यकता: हामी तपाईंको जानकारीलाई कानूनी प्रक्रिया, अदालत आदेश, वा अन्य सरकारी अन्वेषणका लागि आवश्यक परेको खण्डमा सार्वजनिक गर्न सक्छौं।
• व्यापारिक लेन-देनहरू: हाम्रो कम्पनीको बिक्री, मर्जर, वा अधिग्रहणको सन्दर्भमा, तपाईंको जानकारीले नयाँ मालिकसँग साझा हुन सक्छ।

4. तेस्रो पक्षको वेबसाइटहरूमा हाम्रो स्थिति के हो?

हाम्रो वेबसाइट र सेवाहरू अन्य तेस्रो पक्षको वेबसाइटहरूमा लिङ्क गर्न सक्छन्। यी तेस्रो पक्षको वेबसाइटहरूको गोपनीयता नीति हाम्रो नियन्त्रणमा छैन। तपाईंलाई हाम्रो साइटमा आएका तेस्रो पक्षको वेबसाइटहरूको गोपनीयता नीतिहरू ध्यानपूर्वक पढ्न सुझाव दिन्छौं।

5. के हामी कुकिज र अन्य ट्र्याकिङ प्रविधिहरू प्रयोग गर्छौं?

हामी कुकिज र अन्य ट्र्याकिङ प्रविधिहरू प्रयोग गर्छौं जसले तपाईंको अनलाइन गतिविधिको बारेमा जानकारी सङ्ग्रह गर्न मद्दत गर्दछ। कुकिजलाई तपाईंको ब्राउजर सेटिङहरूमा व्यवस्थापन गर्न सकिन्छ। कुकिजको प्रयोग हाम्रो वेबसाइटको कार्यक्षमता सुधार गर्न र तपाईंको अनुभवलाई अनुकूल बनाउनको लागि गरिन्छ।

6. हामी तपाईंको जानकारी कति समयसम्म राख्छौं?

हामी तपाईंको व्यक्तिगत जानकारीलाई केवल त्यस समयमा मात्र राख्छौं जबसम्म तपाईंको खाता सक्रिय हुन्छ, हाम्रो सेवाहरू प्रयोग गरिरहनुभएको छ, वा हाम्रो कानूनी दायित्वहरू पूरा गर्नको लागि आवश्यक छ।

7. हामी तपाईंको जानकारीलाई कसरी सुरक्षित राख्छौं?

हामी तपाईंको व्यक्तिगत जानकारीलाई सुरक्षाका उपायहरू प्रयोग गरेर सुरक्षित राख्छौं, जस्तै इन्क्रिप्सन, पहुँच नियन्त्रण, र भौतिक सुरक्षा। तथापि, कृपया ध्यान दिनुहोस् कि अनलाइन डाटा ट्रांसमिशन पूर्ण रूपमा सुरक्षित नहुन सक्छ र हामी तपाईंको जानकारीको सुरक्षा सुनिश्चित गर्न कुनै ग्यारेन्टी दिन सक्दैनौं।

8. के हामी नाबालिगबाट जानकारी सङ्ग्रह गर्छौं?

हामी जानबुझेर १३ वर्ष भन्दा कम उमेरका व्यक्तिहरूको जानकारी सङ्ग्रह गर्दैनौं। यदि तपाईंलाई लाग्छ कि तपाईंको बच्चाले हामीलाई व्यक्तिगत जानकारी दिएको छ भने, कृपया हामीलाई तुरुन्तै जानकारी दिनुहोस् र हामी त्यस जानकारीलाई मेट्नको लागि आवश्यक कदम चाल्नेछौं।

9. तपाईंका गोपनीयता अधिकार के हुन्?

तपाईंको भौगोलिक स्थान र लागू हुने कानूनहरूका आधारमा तपाईंको व्यक्तिगत जानकारीको बारेमा तपाईंका केही अधिकारहरू हुन सक्छ। यी अधिकारहरूमा तपाईंको व्यक्तिगत जानकारीको पहुँच, सुधार, मेटाउने, र प्रसंस्करण प्रतिबन्धित गर्ने अधिकार समावेश छन्।

10. "डु-नोट-ट्र्याक" सुविधाहरूको लागि नियन्त्रणहरू

हाम्रो वेबसाइट डु-नोट-ट्र्याक (DNT) सिग्नलको लागि प्रतिक्रिया गर्दैन। तपाईंको ब्राउजर सेटिङ्समा डु-नोट-ट्र्याक संकेतलाई सक्षम वा अक्षम गर्न सक्नुहुन्छ, तर यसले हाम्रो वेबसाइटको कार्यप्रदर्शनमा असर पार्न सक्छ।

11. के हामी यस नोटिसमा अपडेटहरू गर्छौं?

हामी यस गोपनीयता सूचनामा समय-समयमा अपडेट गर्न सक्छौं। नयाँ संस्करणको प्रभाव मितिले संकेत गर्नेछ। हामी यस गोपनीयता सूचनामा भएका महत्त्वपूर्ण परिवर्तनहरूको बारेमा तपाईंलाई सूचित गर्ने प्रयास गर्नेछौं।

12. तपाईं यस नोटिसको बारेमा हामीलाई कसरी सम्पर्क गर्न सक्नुहुन्छ?

यदि तपाईंलाई यस गोपनीयता नीतिको बारेमा कुनै प्रश्न छ भने, कृपया हामीलाई निम्नलिखित ठेगानामा सम्पर्क गर्नुहोस्:

Fatafat Sewa Private Limited

ठेगाना: Sitapaila Rd, Kathmandu

इमेल: info@fatafatsewa.com

फोन: +977-015917074