Privacy Policy
Privacy Policy
Last Updated: September 27, 2026
Fatafat Sewa Private Limited ("Fatafat Sewa", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, store, protect, and share information when you visit or use our website, purchase products, create an account, apply for EMI, request an exchange, contact our customer support, or otherwise use our services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. About Fatafat Sewa
Fatafat Sewa Private Limited operates an online eCommerce platform in Nepal offering electronic products and related services.
Our products and services may include mobile phones, laptops, tablets, cameras, drones, speakers, home appliances, accessories, and other consumer electronics.
Depending on the product and service, customers may also have access to payment options, EMI facilities, exchange services, delivery services, warranty support, and customer assistance.
2. Information We Collect
We may collect information that you provide directly to us when you use our website or services.
This may include:
Full name
Mobile phone number
Email address
Billing address
Delivery address
City, district, and other address information
Account and login information
Order and purchase information
Product or service preferences
Information provided when contacting customer support
Information submitted through EMI or financing applications
Information submitted for product exchange requests
Information required for delivery, payment, warranty, return, or after-sales services
The information we collect depends on the services you use and the information you choose to provide.
3. Payment Information
When you make a purchase through Fatafat Sewa, payment information may be processed through the applicable payment gateway, bank, card network, financial institution, or other payment service provider.
Depending on the payment method, we may receive information such as:
Transaction reference number
Payment status
Payment amount
Payment method
Order or transaction information
Where payment information is processed directly by a third-party payment provider, that provider may handle your payment information according to its own terms and privacy policy.
4. EMI and Financing Information
If you apply for an EMI facility, additional information may be required by the relevant bank, financial institution, or financing partner.
Depending on the applicable EMI service, this may include:
Customer identification information
Contact information
Order and product information
Bank or card-related information
Documents or information required for EMI processing
Information required for eligibility or verification
EMI approval, eligibility, and processing may be subject to the terms and requirements of the relevant bank or financial institution.
Where a bank or financing partner independently processes your information, its own privacy policy and terms may also apply.
5. Product Exchange Information
If you use our product exchange service, we may collect information necessary to evaluate and process the exchange request.
This may include:
Device or product brand and model
IMEI or serial number, where applicable
Product condition
Product photographs or other submitted information
Purchase information
Customer contact information
Other information required to complete the exchange
Exchange eligibility and valuation may depend on the condition, model, functionality, authenticity, and other characteristics of the product.
6. Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically.
This may include:
IP address
Browser type
Device type
Operating system
Language preferences
Referring website or URL
Pages visited
Products viewed
Search activity
Date and time of visits
Website interaction information
Technical and diagnostic information
This information may be used to operate, secure, analyze, maintain, and improve our website and services.
7. Cookies and Similar Technologies
Fatafat Sewa may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may be used to:
Maintain website sessions
Remember preferences
Keep products in your shopping cart
Improve website functionality
Analyze website traffic and performance
Understand customer interactions
Support relevant marketing and advertising activities, where applicable
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
8. How We Use Your Information
We may use personal information for the following purposes:
Order and Transaction Processing
To:
Process and manage orders
Confirm purchases
Process payments
Arrange product delivery
Handle cancellations, returns, and exchanges
Provide invoices and transaction records
Customer Support
To:
Respond to customer questions
Provide product and service assistance
Handle complaints and requests
Provide warranty and after-sales support
Communicate about orders and services
EMI Services
To:
Process EMI applications
Coordinate with participating banks and financing partners
Verify information required for EMI processing
Provide EMI-related communications
Exchange Services
To:
Process exchange requests
Evaluate products submitted for exchange
Verify product information
Complete exchange transactions
Website Improvement
To:
Improve our website and services
Understand how customers use our website
Improve product discovery and shopping experience
Identify technical problems
Analyze website performance
Security and Fraud Prevention
To:
Protect our customers and business
Detect suspicious or unauthorized activity
Prevent fraud
Protect our website, systems, and services
Marketing and Promotions
Where permitted, we may use your information to communicate information about:
New products
Discounts and promotions
EMI offers
Exchange offers
Product launches
Special campaigns
Other Fatafat Sewa services
You may opt out of promotional communications where an unsubscribe or opt-out option is available.
9. When We Share Your Information
Fatafat Sewa does not sell customers' personal information as a business practice.
We may share relevant information with third parties when necessary to provide our services, complete transactions, comply with legal requirements, or protect our customers and business.
These parties may include:
Payment Providers
Payment service providers, banks, financial institutions, and other providers involved in processing or verifying payments.
EMI and Financing Partners
Banks and financial institutions involved in processing or assessing EMI applications.
Delivery and Logistics Partners
Delivery companies and logistics providers that require relevant information to deliver your order.
Service and Repair Providers
Authorized or relevant service providers where information is necessary to provide warranty, repair, maintenance, or after-sales services.
Technology and Service Providers
Third-party providers that support website hosting, infrastructure, analytics, communications, security, customer support, or other business functions.
Legal and Government Authorities
We may disclose information where required by applicable law, regulation, court order, legal process, or lawful government request.
Business Transfers
If Fatafat Sewa is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
10. Third-Party Websites and Services
Our website may contain links or integrations to third-party websites, payment services, financial institutions, social media platforms, maps, or other external services.
Third-party services may have their own privacy policies and terms.
Fatafat Sewa does not control and is not responsible for the privacy practices, security, content, or policies of third-party services that we do not operate.
We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Access to customer information may be restricted to authorized personnel, service providers, or partners who need the information for legitimate business purposes.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.
12. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
The nature of the information
Customer account and transaction history
Order and delivery requirements
Warranty and after-sales requirements
EMI or financing requirements
Accounting and tax obligations
Legal and regulatory requirements
Fraud prevention
Dispute resolution
When information is no longer reasonably required, we may delete, anonymize, or securely retain it where required for legitimate business or legal purposes.
13. Privacy Rights and Choices
Depending on applicable law, you may have rights regarding your personal information.
These may include the right to:
Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Request information about how your information is processed
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Raise a privacy-related concern or complaint
Some requests may be subject to legal, contractual, security, accounting, tax, or other applicable requirements.
To make a privacy-related request, please contact us using the information provided below.
14. Marketing Communications
Where permitted, Fatafat Sewa may send promotional communications relating to our products, services, offers, EMI plans, exchange programs, and other promotions.
You may opt out of promotional communications by using the unsubscribe or opt-out option provided in the communication or by contacting us.
Even if you opt out of marketing communications, we may continue to send important service-related communications, including:
Order confirmations
Payment notifications
Delivery updates
EMI-related information
Warranty or service communications
Account and security notifications
15. Children's Privacy
Our services are intended for general consumers.
We do not knowingly collect or intentionally request personal information from children where doing so is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the information and take appropriate action.
16. Account Security
If you create an account with Fatafat Sewa, you are responsible for maintaining the confidentiality of your account credentials.
Please contact us promptly if you believe that your account has been accessed without authorization or if you become aware of a security issue involving your account.
17. Accuracy of Information
Customers are responsible for providing accurate and current information when using Fatafat Sewa services.
Incorrect or incomplete information may affect our ability to process orders, deliveries, EMI applications, exchanges, returns, warranty requests, or other services.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal and regulatory requirements.
When we update this policy, we will change the "Last Updated" date shown at the beginning of this page.
We encourage customers to review this page periodically for the latest information about our privacy practices.
19. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Fatafat Sewa Private Limited
Registered Office:
Sitapaila Road-4, Kathmandu, Nepal
Registration No.: 242282/077/078
VAT No.: 609800038
Phone: +977 9828757575
Customer Support: 01-5917074
Email: [email protected]
Website: https://www.fatafatsewa.com
20. General Notice
This Privacy Policy describes Fatafat Sewa's general privacy practices.
Specific payment methods, EMI programs, financing arrangements, delivery services, warranty services, applications, and third-party services may be subject to additional terms and privacy policies.
Where a bank, payment provider, financing company, delivery provider, technology provider, or other third party independently processes your information, its own privacy policy and terms may also apply.
© 2026 Fatafat Sewa Private Limited. All rights reserved.
गोपनीयता नीति
अन्तिम अद्यावधिक: २७ सेप्टेम्बर २०२६
Fatafat Sewa Private Limited ("Fatafat Sewa", "हामी", "हाम्रो") ले आफ्ना ग्राहक तथा वेबसाइट प्रयोगकर्ताको व्यक्तिगत जानकारीको गोपनीयता र सुरक्षालाई महत्त्व दिन्छ।
यस गोपनीयता नीतिले तपाईंले हाम्रो वेबसाइट भ्रमण गर्दा, उत्पादन खरिद गर्दा, खाता सिर्जना गर्दा, EMI का लागि आवेदन गर्दा, पुरानो उत्पादन Exchange गर्दा, ग्राहक सेवासँग सम्पर्क गर्दा वा हाम्रो अन्य सेवाहरू प्रयोग गर्दा तपाईंको व्यक्तिगत जानकारी कसरी सङ्कलन, प्रयोग, भण्डारण, सुरक्षा तथा आवश्यक अवस्थामा साझेदारी गरिन्छ भन्ने विषयमा जानकारी प्रदान गर्दछ।
हाम्रो वेबसाइट वा सेवाहरू प्रयोग गरेर तपाईंले यस गोपनीयता नीतिलाई पढ्नुभएको र बुझ्नुभएको स्वीकार गर्नुहुन्छ।
१. Fatafat Sewa को बारेमा
Fatafat Sewa Private Limited नेपालमा सञ्चालन हुने एक eCommerce कम्पनी हो, जसले विभिन्न इलेक्ट्रोनिक उत्पादन तथा सम्बन्धित सेवाहरू उपलब्ध गराउँछ।
हाम्रा उत्पादन तथा सेवाहरूमा मोबाइल फोन, ल्यापटप, ट्याब्लेट, क्यामेरा, ड्रोन, स्पिकर, Home Appliances, Accessories तथा अन्य Consumer Electronics समावेश हुन सक्छन्।
उत्पादन तथा सेवाअनुसार ग्राहकले Cash तथा Online Payment, EMI सुविधा, Exchange सेवा, Delivery, Warranty तथा Customer Support जस्ता सेवाहरू प्राप्त गर्न सक्नुहुन्छ।
२. हामी कुन जानकारी सङ्कलन गर्छौं?
तपाईंले हाम्रो वेबसाइट वा सेवाहरू प्रयोग गर्दा हामीले तपाईंले उपलब्ध गराउनुभएको व्यक्तिगत जानकारी सङ्कलन गर्न सक्छौं।
यसमा निम्न जानकारी समावेश हुन सक्छ:
पूरा नाम
मोबाइल नम्बर
इमेल ठेगाना
Billing Address
Delivery Address
शहर, जिल्ला तथा अन्य ठेगाना सम्बन्धी जानकारी
Account तथा Login सम्बन्धी जानकारी
Order तथा Purchase सम्बन्धी जानकारी
उत्पादन वा सेवासम्बन्धी रुचि
Customer Support मा सम्पर्क गर्दा उपलब्ध गराइएको जानकारी
EMI वा Financing Application मा उपलब्ध गराइएको जानकारी
Product Exchange को लागि उपलब्ध गराइएको जानकारी
Delivery, Payment, Warranty, Return वा After-Sales Service का लागि आवश्यक जानकारी
हामीले सङ्कलन गर्ने जानकारी तपाईंले प्रयोग गर्ने सेवा तथा तपाईंले उपलब्ध गराउने जानकारीमा निर्भर गर्दछ।
३. भुक्तानी सम्बन्धी जानकारी
Fatafat Sewa मार्फत खरिद गर्दा तपाईंले प्रयोग गर्ने Payment Gateway, Bank, Card Network, Financial Institution वा अन्य Payment Service Provider मार्फत भुक्तानी प्रक्रिया हुन सक्छ।
भुक्तानीको प्रकारअनुसार हामीले निम्न जानकारी प्राप्त गर्न सक्छौं:
Transaction Reference Number
Payment Status
Payment Amount
Payment Method
Order वा Transaction सम्बन्धी जानकारी
यदि भुक्तानीसम्बन्धी जानकारी तेस्रो पक्षको Payment Provider मार्फत प्रत्यक्ष रूपमा प्रक्रिया हुन्छ भने उक्त Provider ले आफ्नो Terms तथा Privacy Policy अनुसार तपाईंको जानकारी व्यवस्थापन गर्न सक्छ।
४. EMI तथा Financing सम्बन्धी जानकारी
यदि तपाईंले EMI सुविधाका लागि आवेदन गर्नुहुन्छ भने सम्बन्धित Bank, Financial Institution वा Financing Partner ले थप जानकारी माग्न सक्छ।
सम्बन्धित EMI सेवाअनुसार यसमा निम्न जानकारी समावेश हुन सक्छ:
ग्राहक पहिचानसम्बन्धी जानकारी
सम्पर्क विवरण
Order तथा Product सम्बन्धी जानकारी
Bank वा Card सम्बन्धी जानकारी
EMI Processing का लागि आवश्यक कागजात वा जानकारी
Eligibility वा Verification का लागि आवश्यक जानकारी
EMI को Eligibility, Approval तथा Processing सम्बन्धित Bank वा Financial Institution का Terms तथा Requirements मा निर्भर गर्दछ।
यदि कुनै Bank वा Financing Partner ले तपाईंको जानकारी स्वतन्त्र रूपमा प्रक्रिया गर्छ भने त्यसको आफ्नै Privacy Policy तथा Terms पनि लागू हुन सक्छ।
५. Product Exchange सम्बन्धी जानकारी
यदि तपाईंले हाम्रो Product Exchange सेवा प्रयोग गर्नुहुन्छ भने Exchange Request मूल्याङ्कन तथा प्रक्रिया गर्न आवश्यक जानकारी सङ्कलन गर्न सकिन्छ।
यसमा निम्न जानकारी समावेश हुन सक्छ:
Device वा Product को Brand तथा Model
IMEI वा Serial Number, जहाँ लागू हुन्छ
Product को अवस्था
Exchange का लागि पठाइएका फोटो वा अन्य जानकारी
Purchase सम्बन्धी जानकारी
ग्राहकको सम्पर्क विवरण
Exchange प्रक्रिया पूरा गर्न आवश्यक अन्य जानकारी
Exchange को Eligibility तथा मूल्याङ्कन Product को अवस्था, Model, Functionality, Authenticity तथा अन्य विशेषताहरूमा निर्भर गर्न सक्छ।
६. स्वचालित रूपमा सङ्कलन हुने जानकारी
तपाईंले हाम्रो वेबसाइट भ्रमण गर्दा केही Technical तथा Usage Information स्वचालित रूपमा सङ्कलन हुन सक्छ।
यसमा निम्न जानकारी समावेश हुन सक्छ:
IP Address
Browser Type
Device Type
Operating System
Language Preferences
Referring Website वा URL
भ्रमण गरिएका Pages
हेरेका Products
Search Activity
भ्रमणको मिति तथा समय
Website Interaction सम्बन्धी जानकारी
Technical तथा Diagnostic Information
यस्तो जानकारी हाम्रो Website तथा Services सञ्चालन, सुरक्षा, विश्लेषण, मर्मत तथा सुधारका लागि प्रयोग हुन सक्छ।
७. Cookies तथा Similar Technologies
Fatafat Sewa ले Website को Functionality सुधार गर्न तथा Visitors ले Website कसरी प्रयोग गर्छन् भन्ने बुझ्न Cookies तथा Similar Technologies प्रयोग गर्न सक्छ।
Cookies को प्रयोग निम्न कार्यका लागि हुन सक्छ:
Website Session कायम राख्न
User Preferences सम्झन
Shopping Cart मा रहेका Products कायम राख्न
Website Functionality सुधार गर्न
Website Traffic तथा Performance विश्लेषण गर्न
Customer Interaction बुझ्न
लागू हुने अवस्थामा Marketing तथा Advertising गतिविधिलाई सहयोग गर्न
तपाईंले आफ्नो Browser Settings मार्फत Cookies व्यवस्थापन वा Disable गर्न सक्नुहुन्छ। केही Cookies Disable गर्दा Website का केही Features प्रभावित हुन सक्छन्।
८. हामी तपाईंको जानकारी कसरी प्रयोग गर्छौं?
हामी तपाईंको व्यक्तिगत जानकारी निम्न उद्देश्यका लागि प्रयोग गर्न सक्छौं:
Order तथा Transaction Processing
Order Process तथा Manage गर्न
Purchase Confirm गर्न
Payment Process गर्न
Product Delivery व्यवस्था गर्न
Cancellation, Return तथा Exchange व्यवस्थापन गर्न
Invoice तथा Transaction Records उपलब्ध गराउन
Customer Support
ग्राहकका प्रश्नहरूको जवाफ दिन
Product तथा Service सम्बन्धी सहायता प्रदान गर्न
Complaint तथा Request व्यवस्थापन गर्न
Warranty तथा After-Sales Support प्रदान गर्न
Order तथा Service सम्बन्धी जानकारी दिन
EMI Services
EMI Application Process गर्न
सम्बन्धित Bank तथा Financing Partner सँग समन्वय गर्न
EMI Processing का लागि आवश्यक जानकारी Verification गर्न
EMI सम्बन्धी जानकारी तथा Communication उपलब्ध गराउन
Exchange Services
Exchange Request Process गर्न
Exchange का लागि पेश गरिएको Product मूल्याङ्कन गर्न
Product Information Verification गर्न
Exchange Transaction पूरा गर्न
Website सुधार
Website तथा Services सुधार गर्न
Customer ले Website कसरी प्रयोग गर्छन् भन्ने बुझ्न
Product खोजी तथा Shopping Experience सुधार गर्न
Technical Problems पहिचान गर्न
Website Performance विश्लेषण गर्न
Security तथा Fraud Prevention
ग्राहक तथा हाम्रो व्यवसायको सुरक्षा गर्न
Suspicious वा Unauthorized Activity पहिचान गर्न
Fraud रोकथाम गर्न
Website, Systems तथा Services सुरक्षित राख्न
Marketing तथा Promotions
लागू हुने अवस्थामा हामी तपाईंलाई निम्न विषयमा जानकारी पठाउन सक्छौं:
नयाँ Products
Discounts तथा Promotions
EMI Offers
Exchange Offers
Product Launches
Special Campaigns
Fatafat Sewa का अन्य Services
Promotional Communication प्राप्त गर्न नचाहनु भए उपलब्ध Unsubscribe वा Opt-Out विकल्प प्रयोग गर्न सक्नुहुन्छ।
९. तपाईंको जानकारी कहिले र कससँग साझा गर्न सक्छौं?
Fatafat Sewa ले ग्राहकको व्यक्तिगत जानकारीलाई व्यवसायिक रूपमा बिक्री गर्दैन।
हाम्रो सेवा प्रदान गर्न, Transaction पूरा गर्न, कानूनी आवश्यकता पूरा गर्न वा ग्राहक तथा व्यवसायको सुरक्षा गर्न आवश्यक अवस्थामा सम्बन्धित जानकारी तेस्रो पक्षसँग साझा गर्न सकिन्छ।
यसमा निम्न पक्षहरू समावेश हुन सक्छन्:
Payment Providers
Payment Process वा Verification मा संलग्न Payment Service Providers, Banks, Financial Institutions तथा अन्य सम्बन्धित Providers।
EMI तथा Financing Partners
EMI Application Process वा Assessment मा संलग्न Bank तथा Financial Institutions।
Delivery तथा Logistics Partners
Customer को Order Delivery गर्न आवश्यक जानकारी प्रयोग गर्ने Delivery तथा Logistics Providers।
Service तथा Repair Providers
Warranty, Repair, Maintenance वा After-Sales Service प्रदान गर्न आवश्यक अवस्थामा सम्बन्धित Service Providers।
Technology तथा Service Providers
Website Hosting, Infrastructure, Analytics, Communication, Security, Customer Support वा अन्य Business Functions मा सहयोग गर्ने Technology तथा Service Providers।
कानूनी तथा सरकारी निकाय
लागू हुने कानून, Regulation, Court Order, Legal Process वा वैध सरकारी अनुरोधअनुसार आवश्यक परेमा हामी जानकारी उपलब्ध गराउन सक्छौं।
व्यवसायिक हस्तान्तरण
Fatafat Sewa कुनै Merger, Acquisition, Restructuring, Financing, Asset Sale वा अन्य समान Business Transaction मा संलग्न भएमा लागू कानूनअनुसार सम्बन्धित जानकारी त्यस्तो Transaction को भागको रूपमा हस्तान्तरण हुन सक्छ।
१०. तेस्रो पक्षका Website तथा Services
हाम्रो Website मा Third-Party Websites, Payment Services, Financial Institutions, Social Media Platforms, Maps वा अन्य External Services का Links वा Integrations हुन सक्छन्।
यस्ता Third-Party Services का आफ्नै Privacy Policies तथा Terms हुन सक्छन्।
Fatafat Sewa ले आफूले सञ्चालन नगर्ने Third-Party Services को Privacy Practices, Security, Content वा Policies नियन्त्रण गर्दैन र त्यसका लागि जिम्मेवार हुँदैन।
त्यसैले कुनै Third-Party Service मा आफ्नो व्यक्तिगत जानकारी उपलब्ध गराउनुअघि सम्बन्धित Privacy Policy पढ्न हामी सुझाव दिन्छौं।
११. Data Security
हामी व्यक्तिगत जानकारीलाई Unauthorized Access, Misuse, Loss, Alteration वा Disclosure बाट सुरक्षित राख्न उचित Technical तथा Organizational Measures अपनाउने प्रयास गर्छौं।
Customer Information मा पहुँच आवश्यक Business Purpose का लागि अधिकार प्राप्त कर्मचारी, Service Provider वा Partner सम्म सीमित हुन सक्छ।
तर Internet मार्फत Information Transmission वा Information Storage को कुनै पनि विधि पूर्ण रूपमा सुरक्षित हुने ग्यारेन्टी गर्न सकिँदैन। त्यसैले हामी तपाईंले पठाउनुभएको वा हामीसँग भण्डारण भएको जानकारीको पूर्ण सुरक्षा ग्यारेन्टी गर्न सक्दैनौं।
१२. तपाईंको जानकारी कति समयसम्म राखिन्छ?
हामी व्यक्तिगत जानकारीलाई यस Privacy Policy मा उल्लेख गरिएका उद्देश्य पूरा गर्न आवश्यक अवधिसम्म उचित रूपमा राख्न सक्छौं।
Information Retention को अवधि निम्न विषयमा निर्भर गर्न सक्छ:
जानकारीको प्रकृति
Customer Account तथा Transaction History
Order तथा Delivery सम्बन्धी आवश्यकता
Warranty तथा After-Sales Service
EMI वा Financing सम्बन्धी आवश्यकता
Accounting तथा Tax सम्बन्धी दायित्व
कानूनी तथा Regulatory Requirements
Fraud Prevention
Dispute Resolution
जानकारीको आवश्यकता समाप्त भएपछि, लागू हुने कानून वा वैध Business तथा Legal आवश्यकता अनुसार हामी त्यस्तो जानकारी Delete, Anonymize वा सुरक्षित रूपमा Retain गर्न सक्छौं।
१३. तपाईंका गोपनीयता अधिकार तथा विकल्पहरू
लागू हुने कानूनअनुसार तपाईंलाई आफ्नो व्यक्तिगत जानकारीसँग सम्बन्धित केही अधिकार प्राप्त हुन सक्छन्।
यसमा निम्न अधिकारहरू समावेश हुन सक्छन्:
हामीसँग रहेको आफ्नो व्यक्तिगत जानकारीमा पहुँच माग्ने
गलत जानकारी सच्याउन अनुरोध गर्ने
कानूनले अनुमति दिएको अवस्थामा जानकारी हटाउन अनुरोध गर्ने
आफ्नो जानकारी कसरी Process गरिन्छ भन्नेबारे जानकारी माग्ने
Consent मा आधारित Processing भएमा Consent फिर्ता लिने
Promotional Communication बाट Opt-Out गर्ने
Privacy सम्बन्धी प्रश्न, चिन्ता वा Complaint दर्ता गर्ने
केही अनुरोधहरू कानूनी, Contractual, Security, Accounting, Tax वा अन्य लागू हुने आवश्यकताहरूको अधीनमा हुन सक्छन्।
Privacy सम्बन्धी अनुरोधका लागि तल दिइएको Contact Information मार्फत हामीलाई सम्पर्क गर्न सक्नुहुन्छ।
१४. Marketing Communications
लागू हुने अवस्थामा Fatafat Sewa ले आफ्ना Products, Services, Offers, EMI Plans, Exchange Programs तथा अन्य Promotions सम्बन्धी Promotional Communications पठाउन सक्छ।
तपाईंले Communication मा उपलब्ध Unsubscribe वा Opt-Out विकल्प प्रयोग गरेर वा हामीलाई सम्पर्क गरेर Promotional Communications बाट बाहिरिन सक्नुहुन्छ।
Marketing Communication बाट Opt-Out गरे पनि हामी निम्न आवश्यक Service-Related Communications पठाउन सक्छौं:
Order Confirmation
Payment Notification
Delivery Update
EMI सम्बन्धी जानकारी
Warranty वा Service सम्बन्धी जानकारी
Account तथा Security Notification
१५. बालबालिकाको गोपनीयता
हाम्रा Services सामान्य ग्राहकहरूका लागि उपलब्ध छन्।
लागू हुने कानूनले निषेध गरेको अवस्थामा हामीले जानाजानी बालबालिकाको व्यक्तिगत जानकारी सङ्कलन वा माग गर्दैनौं।
यदि कुनै बालबालिकाले अनुचित रूपमा व्यक्तिगत जानकारी उपलब्ध गराएको तपाईंलाई लागेमा कृपया हामीलाई सम्पर्क गर्नुहोस्, ताकि हामी जानकारीको समीक्षा गरी आवश्यक कदम चाल्न सकौं।
१६. Account Security
यदि तपाईंले Fatafat Sewa मा Account सिर्जना गर्नुभएको छ भने आफ्नो Login Credentials सुरक्षित राख्ने जिम्मेवारी तपाईंको हुनेछ।
तपाईंको Account मा Unauthorized Access भएको शंका भएमा वा Security सम्बन्धी समस्या देखिएमा तुरुन्तै हामीलाई सम्पर्क गर्नुहोस्।
१७. जानकारीको शुद्धता
Fatafat Sewa का Services प्रयोग गर्दा ग्राहकले सही तथा अद्यावधिक जानकारी उपलब्ध गराउनुपर्छ।
गलत वा अपूर्ण जानकारीका कारण Order, Delivery, EMI Application, Exchange, Return, Warranty Request वा अन्य Services Process गर्न समस्या आउन सक्छ।
१८. यस Privacy Policy मा हुने परिवर्तन
हामीले हाम्रो Services, Technology, Business Practices वा लागू हुने कानूनी तथा Regulatory Requirements मा परिवर्तन भएमा यस Privacy Policy लाई समय-समयमा Update गर्न सक्छौं।
Policy Update गर्दा यस पृष्ठको सुरुवातमा रहेको "अन्तिम अद्यावधिक" मिति परिवर्तन गरिनेछ।
हाम्रो Privacy Practices सम्बन्धी नवीनतम जानकारीका लागि ग्राहकहरूलाई समय-समयमा यो पृष्ठ हेर्न हामी सुझाव दिन्छौं।
१९. हामीलाई सम्पर्क गर्नुहोस्
यस Privacy Policy वा तपाईंको व्यक्तिगत जानकारीको व्यवस्थापन सम्बन्धी कुनै प्रश्न, चिन्ता, अनुरोध वा Complaint भएमा हामीलाई सम्पर्क गर्नुहोस्।
Fatafat Sewa Private Limited
कार्यालयको ठेगाना:
Sitapaila Road-4, Kathmandu, Nepal
Registration No.: 242282/077/078
VAT No.: 609800038
Phone: +977 9828757575
Customer Support: 01-5917074
Email: [email protected]
Website: https://www.fatafatsewa.com
२०. सामान्य सूचना
यस Privacy Policy ले Fatafat Sewa का सामान्य Privacy Practices को जानकारी प्रदान गर्दछ।
विशेष Payment Methods, EMI Programs, Financing Arrangements, Delivery Services, Warranty Services, Applications तथा Third-Party Services मा थप Terms तथा Privacy Policies लागू हुन सक्छन्।
यदि कुनै Bank, Payment Provider, Financing Company, Delivery Provider, Technology Provider वा अन्य Third Party ले तपाईंको जानकारी स्वतन्त्र रूपमा Process गर्छ भने त्यस्तो Third Party को आफ्नै Privacy Policy तथा Terms पनि लागू हुन सक्छ।
© २०२६ Fatafat Sewa Private Limited. सर्वाधिकार सुरक्षित।